FAQs

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date. Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

How do I track the status of my order(s)?

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order.

What is the difference between shipping and delivery?

Shipping/Delivery charges are particular to a product and are visible on the product page . For many products on maramkothi.com, delivery charges are free as well.

Do I have to pay any shipping or delivery charges?

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on Furniture Magik, delivery charges are free as well.

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 10 days period. We will look at it immediately and get back to you.

Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

I want to ship something abroad. Can I do that?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

Can I choose my delivery date?

Yes, but only for furniture orders. Just send us an email to support@maramkothi.com or call us at +91 9751684395 with your order number, preferred delivery date and preferred time slot; we’ll try our best to arrange a spot for you. If you do not indicate a delivery date, our team will email you a suggested one, as soon as your items have arrived in the warehouse. As we currently use an external courier for home décor and lighting orders and smaller parcels, you may not be able to choose a delivery date if your order does not contain furniture

Can you hold my order until my house is ready?

Congrats on the new home! Yes, we can hold your order for up to 30 days. For furniture orders, you’ll be able to choose any delivery date within 30 days from the date your order will be ready for delivery.

Extra storage fees are applicable if you need to hold your order for more than 30 days. Simply send an email to support@maramkothi.com with your order number and preferred delivery date, and our Customer Happiness team will get back to you. Due to warehouse space constraints, we seek your understanding that such requests will be on case-by-case basis.